All notes
3 min read

Capacity isn't a hire problem. It's a system problem.

The instinct when teams are overloaded is to add people. The instinct is usually wrong.

By Dylan Cromhout

When a team is drowning, the first instinct is to hire. More hands, more capacity, problem solved.

It almost never works that way. New people inherit the same broken system that overloaded the existing ones — they just take three months to figure out it's broken, and then they're overloaded too. You've added cost, complexity, and management overhead. The bottleneck moved, but it didn't shrink.

Capacity isn't a hire problem. It's a system problem. Most teams aren't short-staffed. They're short-systemed — too much in heads, too little written down, too many decisions re-litigated weekly, too much rework because the brief was vague the first time.

Before hiring, audit the work. What gets done twice? What waits on one person? What decision keeps getting reopened? Fix three of those and you'll often find you don't need the hire — or you need a different one than you thought.

There are real moments when more people is the answer. But it's almost always the second move, not the first. The first is making the existing capacity actually count.